COVID 19 UPDATE:
Due to the effect of the Covid 19 outbreak, we regret that we are not in a position to refund deposits on bookings affected by the current restrictions. However, deposits can be set against bookings for an alternative date. Cancellation or amendment on dates outside of the restriction period is catered for within the existing terms and conditions.
Individual & Family Room Booking Terms & Conditions
- Individuals and family, please book via our on-line booking engine on our web-site for days Sunday to Friday nights. Bookings for Saturday nights can only be made via e-mail firstname.lastname@example.org
- 10% non-refundable deposit taken at time of booking. Credit Card details are taken and the following terms & conditions applied
- If your booking is cancelled due to covid restrictions you will be refunded your deposit, less a booking fee
- Balance of payment is taken on check in for accommodation
- Rates include 9% VAT
- No group booking allowed through on-line system. Max 6 beds per booking
- All group bookings must e-mail email@example.com If a group books via on–line portal, the hostel holds the right to cancel the booking before check in
- If your booking is for more than one night, the hostel reserves the right to cancel the remainder of your booking and resell the bed/room if you don’t check in on your arrival date
- It is our policy not to allow children under 18 years share dorm rooms with non-family or group members
Individual & Family Room Cancellation/Refund Policy
- Full payment is taken if booking cancelled within 72 hours of booking date (Friday and Saturday nights plus Sunday bank holidays)
- First night’s accommodation is taken if booking cancelled within 72 hours of booking date (Sunday to Thursday nights)
General Terms & Conditions
- Go Explore Hostel cannot accept any liability and will not consider payment of compensation where the Hostel booking could not be fulfilled due to circumstances which we or our suppliers could not, even with due care, have foreseen or avoided. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, fire, Act of God, terrorist activities, technical problems with transportation, closures of airports, ports and/or ferries, quarantine, epidemics, weather conditions, government action or other events outside our control.
- For other unforeseen internal operational reasons, Go Explore Hostel may occasionally be forced to change or cancel one or more bed nights. In such cases, every effort will be made to contact you in advance, using the contact details supplied at the time of booking or during any subsequent communication. In such cases, no surcharge will be made where guests are required to be relocated to a different Hostel or alternative accommodation.
- As far as the law allows, Go Explore Hostel takes no responsibility for loss to any guest as a consequence of this agreement or the occupancy following thereon.